Organise teams
Create teams such as sales, support and billing. Route chats by keyword, channel, language or bot answer.
- Round-robin or load-based assignment
- Business hours per team
Manage contacts
Every chat links to a contact profile with fields, tags, notes, orders and past conversations.
- Custom fields and tags
- Order history from your store
Start conversations
Message a customer first with an approved template, or reply freely inside the 24-hour customer service window.
- Window timer on every chat
- Template picker with variables
AI translations
Read every message in your language and reply in the customer's. Copilot can also draft and summarise.
- Original and translation side by side
- Drafts that match your tone
Built for busy teams
Follow-ups
Snooze a chat and have it return at the right time.
Saved replies
Insert common answers with a shortcut.
Collision detection
See when a colleague is already replying.
Operator reports
Response and resolution times per agent and team.
“The AI agent answers the routine questions and passes the rest with a summary. Our agents like not starting from scratch.”
工作原理
- 1
Connect your number
Use embedded signup to connect a new number or move an existing one.
- 2
Invite your team
Add agents, set roles and create teams.
- 3
Set routing
Choose how chats are assigned and when bots hand over.
- 4
Reply together
Work from one inbox on web or mobile, with notes and mentions.
Whatsuite vs 基础工具 and 企业级平台
| Feature | 基础工具 | 企业级平台 | Whatsuite |
|---|---|---|---|
| Several agents on one number | Limited linked devices | 包含 | 包含 |
| Assignment and routing rules | 不包含 | 包含 | 包含 |
| Internal notes and mentions | 不包含 | 包含 | 包含 |
| AI translation and drafts | 不包含 | Add-on | 包含 |
| Instagram and Messenger in the same inbox | 不包含 | 包含 | 包含 |
| Set up in an afternoon | 包含 | 不包含 | 包含 |
常见问题
Growth includes 3 users, and Pro and Business include 5, with extra users available on Pro and Business. There is no limit on the number of chats.
No. Whatsuite shows who is viewing and typing, and assigned chats are locked to the assignee unless a manager reassigns them.
Yes. Agents can reply, assign and add notes from iOS and Android, with push notifications for new and assigned chats.
When a customer messages you, you can reply freely for 24 hours. Replies in this window are free of Meta charges. After it closes, you need an approved template to message them again.