This page explains how to delete the data Whatsuite holds about you, and how to ask for a copy or a correction. Whatsuite is operated by Outhentica Global (Private) Limited.
You can use the form at the bottom of this page, or email privacy@whatsuite.io. Requests are free. We confirm we've received them straight away and complete them within 30 days.
If you connected Facebook, Instagram or WhatsApp to Whatsuite
When you connect a Meta account, Whatsuite receives the business assets you chose to share and an access token to use them. To delete that data:
- In Whatsuite: go to Settings → Channels and choose Disconnect on the number, Page or Instagram account. We delete its access token straight away and its data within 30 days.
- In Facebook: go to Settings & privacy → Settings → Business integrations, select Whatsuite and choose Remove. Business portfolio admins can also remove Whatsuite under Meta Business Settings → Integrations → Connected apps.
- Ask us to delete everything: use the form below and choose "I connected Facebook, Instagram or WhatsApp to Whatsuite". We delete your Facebook user ID, the tokens and all data we received from Meta for your accounts, and email you when it's done.
If you have a Whatsuite account
- Delete a contact or conversation: workspace admins can do this in Settings → Privacy.
- Close your workspace: go to Settings → Billing, or ask us. You then have 30 days to export your data, and we delete it within a further 60 days, including from backups as they rotate.
- Delete your own user profile: ask the workspace owner to remove you, then send us a request with the form below.
If a business messaged you through Whatsuite
Businesses use Whatsuite to send and receive their own messages. That business decides what happens to its conversations with you, so the quickest route is to ask it directly. You can also send the request to us with the form below. Tell us the business's name and your phone number, and we will pass the request to the business within 5 business days and tell you we've done so.
To stop receiving messages from a business, reply STOP in the chat or block the number in WhatsApp.
If you visited our website or contacted us
Use the form below to delete what you sent us, such as a contact form, demo booking or newsletter subscription. To unsubscribe from our emails, use the link at the bottom of any email.
What happens next
- We email you a reference number.
- We confirm that the request comes from you, usually by replying to the email address you gave us. If the request is about a phone number, we may ask you to message us from that number.
- We complete the request within 30 days and email you when it's done. If we have to keep anything, for example invoices that tax law requires us to keep, we tell you what and why.
Contact
Outhentica Global (Private) Limited, Site 105, 1st Floor, PECHS Community Hall & Office Complex, Block-2, Karachi, Sindh 75400, Pakistan.
Email privacy@whatsuite.io or call +1 425 541 4212.