| Feature | a shared phone or WhatsApp Web | Whatsuite |
|---|---|---|
| Who is replying | Unclear | Shown on every chat |
| Assignment | 不包含 | 包含 |
| Two people replying at once | Happens often | Prevented by collision detection |
| Internal notes | 不包含 | 包含 |
| Works when the phone is off or lost | 不包含 | 包含 |
| History when a team member leaves | Risky | Stays with the business |
| Access control | Anyone with the phone | Roles and permissions |
| Response time reports | 不包含 | 包含 |
| After-hours replies | Manual | Bots and AI agent |
| Official API | 不包含 | 包含 |
When a shared phone or WhatsApp Web is enough
- One person handles every chat, every day.
- Your volume is low enough that nothing gets missed.
- You do not need records of who said what.
When Whatsuite fits better
- Several people answer customers on the same number.
- You need to know who replied and how fast.
- Losing or replacing the phone would put conversations at risk.
常见问题
Yes. Connect it through embedded signup, or use coexistence to keep the app on the phone as well.
No. Most teams are replying from Whatsuite on the same day they sign up.
With coexistence you can import up to six months of recent history into the inbox.