TikTok DMs next to your other chats
Messages to your TikTok business account appear in the team inbox. Assign, tag and reply without switching apps.
- Same assignment rules and filters as WhatsApp
- Internal notes and mentions on every chat
TikTok lead ads, followed up fast
New lead form submissions create a contact and can start a WhatsApp conversation straight away with an approved template.
- Map form fields to contact fields
- Send a welcome template within minutes of the lead
- Notify the right sales rep in the inbox
Auto-replies and an AI agent
Send a friendly first reply when you are offline, or let an AI agent answer common questions and pass the rest to your team.
- Business hours and away messages
- AI agent trained on your content
“We moved from one shared phone to a proper inbox in an afternoon. Everyone can see who is replying, and nothing gets missed at the weekend.”
工作原理
- 1
Connect TikTok
Authorise your TikTok business account and ad account from Settings.
- 2
Map your lead forms
Choose which form fields go to which contact fields.
- 3
Set replies
Add away messages or switch on an AI agent.
- 4
Work the inbox
Assign DMs and leads to the right people and track response times.
Whatsuite vs 基础工具 and 企业级平台
| Feature | 基础工具 | 企业级平台 | Whatsuite |
|---|---|---|---|
| TikTok DMs in a shared inbox | 不包含 | Sometimes | 包含 |
| TikTok lead ads sync | 不包含 | Via a connector | 包含 |
| Instant WhatsApp follow-up for leads | 不包含 | 不包含 | 包含 |
| AI agent on TikTok DMs | 不包含 | Add-on | 包含 |
| Same inbox as WhatsApp and Instagram | 不包含 | 包含 | 包含 |
常见问题
A TikTok business account for DMs, and a TikTok ads account for lead forms. Messaging availability depends on TikTok's rules for your region.
Yes, if the form collected their phone number and consent to be contacted on WhatsApp. Whatsuite can send an approved template as soon as the lead arrives.
Yes. The same agent you use on WhatsApp can answer TikTok DMs, with the same handoff rules.
TikTok sets its own messaging rules, including limits on when businesses can reply. Whatsuite shows the status on each conversation so your team knows what is allowed.