Team inbox
One shared WhatsApp inbox for your whole team
Everyone works from the same number, on desktop or mobile. Assign chats, leave notes, see who is replying and never lose a conversation when someone is away.
7-day free trial · No credit card · Transparent pricing · Available on Growth and above
Organise teams
Create teams such as sales, support and billing. Route chats by keyword, channel, language or bot answer.
- Round-robin or load-based assignment
- Business hours per team
Manage contacts
Every chat links to a contact profile with fields, tags, notes, orders and past conversations.
- Custom fields and tags
- Order history from your store
Start conversations
Message a customer first with an approved template, or reply freely inside the 24-hour customer service window.
- Window timer on every chat
- Template picker with variables
AI translations
Read every message in your language and reply in the customer's. Copilot can also draft and summarise.
- Original and translation side by side
- Drafts that match your tone
Built for busy teams
Follow-ups
Snooze a chat and have it return at the right time.
Saved replies
Insert common answers with a shortcut.
Collision detection
See when a colleague is already replying.
Operator reports
Response and resolution times per agent and team.
“The AI agent answers the routine questions and passes the rest with a summary. Our agents like not starting from scratch.”
How it works
- 1
Connect your number
Use embedded signup to connect a new number or move an existing one.
- 2
Invite your team
Add agents, set roles and create teams.
- 3
Set routing
Choose how chats are assigned and when bots hand over.
- 4
Reply together
Work from one inbox on web or mobile, with notes and mentions.
Whatsuite vs basic tools and enterprise platforms
| Feature | Basic tools | Enterprise platforms | Whatsuite |
|---|---|---|---|
| Several agents on one number | Limited linked devices | Included | Included |
| Assignment and routing rules | Not included | Included | Included |
| Internal notes and mentions | Not included | Included | Included |
| AI translation and drafts | Not included | Add-on | Included |
| Instagram and Messenger in the same inbox | Not included | Included | Included |
| Set up in an afternoon | Included | Not included | Included |
Frequently asked questions
Growth includes 3 users, and Pro and Business include 5, with extra users available on Pro and Business. There is no limit on the number of chats.
No. Whatsuite shows who is viewing and typing, and assigned chats are locked to the assignee unless a manager reassigns them.
Yes. Agents can reply, assign and add notes from iOS and Android, with push notifications for new and assigned chats.
When a customer messages you, you can reply freely for 24 hours. Replies in this window are free of Meta charges. After it closes, you need an approved template to message them again.
AI agents and people, working as one team
Start free for 7 days. Connect WhatsApp in minutes with Meta's embedded sign-up.
7-day free trial · No credit card · Transparent pricing