For ecommerce
Sell, update and support shoppers on WhatsApp
Recover carts, confirm orders, share products and answer pre-sale questions in the chat your shoppers already use.
For ecommerce
Abandoned carts
Send a timely, opted-in reminder with the items and a link back to checkout.
Where-is-my-order questions
Proactive delivery updates and a bot that looks up order status.
Pre-sale questions go unanswered
An AI agent answers size, stock and shipping questions at any hour.
Learn more
Abandoned cart recovery
Reminders with the cart contents and a checkout link.
Order and delivery updates
Utility templates triggered from your store.
Catalogue in the chat
Product cards, multi-product messages and carts.
Cash-on-delivery confirmation
Ask shoppers to confirm COD orders with one tap before dispatch.
Back-in-stock alerts
Notify opted-in shoppers when a product returns.
Reviews and repeat purchase
Ask for a review after delivery and suggest a reorder later.
How it works
- 1Cart abandoned
- 2Reminder sent
- 3Shopper replies
- 4Question answered
- 5Order placed
- 6Delivery update
Template library
Abandoned cart
Order shipped
COD confirmation
Frequently asked questions
Shopify and WooCommerce natively. Other platforms can connect through our API, webhooks or Zapier.
Usually yes, so it needs marketing opt-in and is charged as a marketing template. Order and delivery updates are utility.
In most countries, Whatsuite sends a payment link, such as Stripe. Native in-chat payments are available only in some markets.
AI agents and people, working as one team
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