Instagram & Messenger
Instagram and Messenger in the same inbox as WhatsApp
Reply to DMs, automate comment replies and move conversations to WhatsApp when it suits the customer. One person, one profile, every channel.
7-day free trial · No credit card · Transparent pricing
One dashboard for every channel
Instagram, Messenger and WhatsApp conversations arrive in one list. Filter by channel, team, tag or status and assign chats the same way everywhere.
- Filters for channel, assignee, tag and unread
- Assignment rules that work across channels
Welcome and away messages with rich media
Greet new DMs with images, video or quick replies, and set away messages for outside business hours so no one is left without an answer.
- Different greetings per channel
- Business hours by team and time zone
Instagram automation
Turn comments and story replies into conversations. When someone comments a keyword on a post or reel, send them a DM with the link they asked for.
- Comment-to-DM by keyword on posts and reels
- Story mention and story reply automation
- Ice-breakers, persistent menu and follow-gate
Move the lead to WhatsApp
A short bot asks for the customer's phone number in the DM and opens a WhatsApp conversation, so you can send order updates and offers later with consent.
- Phone-capture bot with consent wording
- Contact merged into one profile
- Rows written to Google Sheets if you need them
Instagram automation in detail
Comment-to-DM
Reply in DMs to anyone who comments a chosen keyword on a post or reel.
Story mentions and replies
Thank people who mention you and respond to story replies automatically.
DM keyword triggers
Start a flow when a DM contains a word such as "price" or "size".
Follow-gate
Ask people to follow the account before sending a freebie or code.
Ice-breakers and persistent menu
Offer tappable starting questions and a menu that is always one tap away.
Link-in-DM tracking
See who clicked the links you send and tag them for follow-up.
“I built our order-status bot myself without any help. The preview pane made it easy to test before going live.”
How it works
- 1
Connect your accounts
Log in with Meta and pick the Instagram professional account and Facebook Page to connect.
- 2
Set greetings and hours
Add welcome and away messages and your business hours.
- 3
Turn on automations
Choose keywords for comment-to-DM and story replies, or start from a template.
- 4
Route and reply
Assign DMs to teams and reply from the shared inbox.
Whatsuite vs basic tools and enterprise platforms
| Feature | Basic tools | Enterprise platforms | Whatsuite |
|---|---|---|---|
| Instagram, Messenger and WhatsApp in one inbox | Not included | Included | Included |
| Comment-to-DM by keyword | Not included | Sometimes | Included |
| Story mention and reply automation | Not included | Sometimes | Included |
| Capture DM leads into WhatsApp | Not included | Not included | Included |
| One profile per customer | Not included | Included | Included |
| Link-in-DM click tracking | Not included | Included | Included |
Frequently asked questions
An Instagram professional account (business or creator) linked to a Facebook Page. You connect both through Meta login in a few clicks.
Yes. Meta allows standard replies within 24 hours of the customer's last message. Some tags allow limited replies after that. Whatsuite shows the time left on each chat.
Yes. You can reply publicly, send a private reply as a DM, or both, either by hand or with a keyword automation.
Not if you keep them relevant. Only trigger on clear keywords, send what was asked for and avoid repeated messages. Meta may limit accounts that send unwanted DMs.
The inbox for Instagram and Messenger is on every plan. Instagram automation such as comment-to-DM is on Pro and Business.
AI agents and people, working as one team
Start free for 7 days. Connect WhatsApp in minutes with Meta's embedded sign-up.
7-day free trial · No credit card · Transparent pricing