Notifications
Send order, delivery and booking updates on WhatsApp
Trigger utility and authentication messages from your store, booking system or own app. Customers get the update where they already chat, and can reply if they need help.
7-day free trial · No credit card · Transparent pricing · Available on Growth and above
Ready for common events
Turn on templates for the moments customers care about. Each comes with sample wording you can edit before submitting to Meta.
- Order confirmations and delivery updates
- Appointment reminders and payment receipts
- Renewal notices and one-time passcodes
Trigger from anywhere
Use native triggers from Shopify and WooCommerce, or call our API from your own app. Zapier and webhooks cover the rest.
- REST API with idempotency keys
- Delivery status by webhook
Replies reach a person
When a customer replies to a notification, the chat lands in your team inbox or with a bot, with the order details attached.
- Route by notification type
- Order details on the contact panel
Notification types
Order
Confirm the order with items, total and a link to track it.
Delivery
Shipped, out for delivery and delivered, with the courier link.
Appointment
Reminders with buttons to confirm, reschedule or cancel.
Payment
Receipts, failed payment alerts and payment links.
OTP
One-time passcodes for sign-in and checkout.
Renewal
Subscription and policy renewal reminders before the due date.
“Coexistence meant I could keep using WhatsApp on my phone while my team works from the inbox. That was the deciding factor for us.”
How it works
- 1
Choose the events
Pick which notifications to send.
- 2
Approve the templates
Edit the sample wording and submit it to Meta.
- 3
Connect the trigger
Link your store or call the API from your system.
- 4
Monitor delivery
Track delivered, read and failed messages in real time.
Whatsuite vs basic tools and enterprise platforms
| Feature | Basic tools | Enterprise platforms | Whatsuite |
|---|---|---|---|
| Utility and authentication templates | Not included | Included | Included |
| Native store triggers | Not included | Sometimes | Included |
| API and delivery webhooks | Not included | Included | Included |
| Replies to a shared inbox | Not included | Included | Included |
| Self-serve setup | Included | Not included | Included |
Frequently asked questions
No. Order, delivery, appointment and payment updates are usually utility templates, and passcodes are authentication templates. Meta reviews the category, and promotional wording can move a template to marketing.
Utility and authentication templates are charged per delivered message by country. Utility templates sent while the customer service window is open are free.
Yes. Authentication templates support a copy-code button and, on Android, one-tap autofill.
Not for Shopify or WooCommerce. For your own app, a developer can call our API in a few lines of code.
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7-day free trial · No credit card · Transparent pricing