For support teams
Chats are lost between phones
Bring every conversation into one inbox with assignment, notes and full history.
The same questions all day
Let an AI agent answer from your help content and pass harder cases to people with a summary.
No view of response times
Track first response, resolution time and CX score by agent and team.
產品
Shared team inbox
Routing, assignment, notes, saved replies and collision detection.
AI support agent
Answers from your PDFs and pages, takes actions and hands over cleanly.
WhatsApp calling
Tap-to-call from the chat, IVR routing, recordings and AI summaries.
Reports
Volume, response and resolution times, and quality scores per agent.
運作方式
- 1Customer message
- 2AI agent answers
- 3Intent detected
- 4Routed to team
- 5Agent resolves
- 6Feedback request
範本庫
Ticket follow-up
Feedback request
常見問題
Replies you send while the customer service window is open are free of Meta charges. The window lasts 24 hours from the customer's last message.
Yes. You set the rules. The chat moves to the right team with a summary, and the AI pauses.
Yes, through our API and webhooks or Zapier. Native integrations are listed in the integrations library.