A number for each part of the business
Use one number for sales and another for support, or one per country or brand. Each number has its own display name and profile.
- Separate display names and profiles
- Number switcher in the inbox
Control who sees what
Assign teams to numbers so agents only see the chats they should. Managers can see across all numbers.
- Permissions by number and team
- Custom roles on Business
Reporting across numbers
Compare volumes, response times and campaign results by number, or view everything together.
- Filters by number on every report
- Quality rating and messaging limit per number
“Setup was quick and support was helpful. It took us a week to get used to template approvals, but the guides helped.”
運作方式
- 1
Add a number
Run embedded signup again for each number you want to connect.
- 2
Assign teams
Choose which teams work on which numbers.
- 3
Set bots and templates
Attach the right bots and templates to each number.
Whatsuite vs 基本工具 and 企業級平台
| Feature | 基本工具 | 企業級平台 | Whatsuite |
|---|---|---|---|
| Several numbers in one workspace | 不包含 | 包含 | 包含 |
| Permissions by number | 不包含 | 包含 | 包含 |
| Bots and templates per number | 不包含 | 包含 | 包含 |
| Combined reporting | 不包含 | 包含 | 包含 |
| One bill | Not applicable | 包含 | 包含 |
常見問題
Multiple numbers are available on the Business plan. Meta also sets a limit on numbers per business portfolio, which can be raised once the business is verified.
Contacts are stored once in the workspace, so you see the full history. Opt-in is tracked per number, because consent is given to a specific sender.
Meta applies messaging limits and quality ratings. Whatsuite shows the current limit and quality rating for each number in Settings.
Yes. Business hours, away messages and routing can be set per number and per team.