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For healthcare

Appointment booking and reminders on WhatsApp

Let patients book, confirm and reschedule in the chat, and keep your front desk free for the calls that need them.

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For healthcare

No-shows

Reminders with confirm and reschedule buttons give patients an easy way to tell you in advance.

Busy phone lines

Handle booking and simple questions in the chat so staff can focus on patients.

Paper intake

Collect admin details before the visit with a short form in WhatsApp.

Más información

Appointment booking

Show free slots and book from the chat, synced with your calendar.

Reminders and confirmations

Utility templates with confirm, reschedule and cancel buttons.

Pre-visit forms

Collect admin details such as contact and insurance information before the visit.

Clinic FAQs

Opening hours, directions, parking and preparation instructions, answered by a bot.

Follow-up check-ins

A general check-in after a visit with a link to your secure portal.

Call routing

WhatsApp calls routed by IVR to reception, billing or a nurse line.

Cómo funciona

  1. 1Patient messages
  2. 2Booking bot
  3. 3Slot confirmed
  4. 4Reminder sent
  5. 5Visit
  6. 6Follow-up check-in

Biblioteca de plantillas

Appointment reminder

Hi {{1}}, this is a reminder of your appointment at {{2}} on {{3}} at {{4}}. Tap Confirm or Reschedule.

Booking confirmed

Thanks {{1}}, your appointment on {{2}} at {{3}} is booked. Reply here if you need to change it.

Keep protected health information (PHI) out of template messages. Templates should contain only scheduling and admin details, such as a date, time and location, never diagnoses, results or treatment. Share clinical information through your secure patient portal. If you need a Business Associate Agreement, ask sales about a BAA on the Business plan.

Casos de éxito

How a group of dental clinics moved bookings and reminders to WhatsApp

3 clinic locations on one workspaceEjemplo ilustrativo

Relacionado

No-code chatbots

Drag-and-drop flows for WhatsApp and social DMs

Notifications

Order, delivery, booking and OTP messages

Team inbox

One shared WhatsApp inbox for your whole team

WhatsApp calling

Voice calls on WhatsApp with IVR and voice AI

Preguntas frecuentes

We recommend not. Send a notice that results are ready, with a link to your secure portal, and keep clinical details out of the message.

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