AI support agent
An AI agent that answers customers and knows when to hand over
Train it on your help pages and documents. It answers common questions on WhatsApp in seconds, routes complex requests to the right team and lets agents take over at any time.
Prueba gratis de 7 días · Sin tarjeta de crédito · Precios transparentes
Answers from your own content
Upload PDFs, add web pages or paste text. The agent answers from that material only, and shows which source it used in the agent view.
- Re-sync web pages on a schedule so answers stay current
- Set topics it should never answer
- Review answers and correct them in one click
Resolves requests end to end
Give the agent tools, such as order lookup, booking or ticket creation. It can complete the task in the chat instead of only describing it.
- Order status from Shopify or WooCommerce
- Bookings and changes through your calendar or API
- Every action is logged on the conversation
Proactive follow-ups
The agent can check back after a delivery, remind a customer about an open question or ask for feedback once a ticket is closed.
- Follow-ups use approved templates outside the 24-hour window
- Rules decide who gets a follow-up and when
Around the clock, in the customer's language
The agent replies in the language the customer writes in. Your team sees the original message and a translation side by side.
- 8 languages supported out of the box
- Business hours rules for when to offer a human
- Tone and length settings to match your brand
Try it now
Scan to chat with our demo agent
Point your phone camera at the QR code. WhatsApp opens with a message ready to send, and our demo agent replies in seconds.
“Setup was quick and support was helpful. It took us a week to get used to template approvals, but the guides helped.”
Cómo funciona
- 1
AI answers common questions
The agent replies instantly to questions it can answer from your content, at any hour.
- 2
Complex intent goes to a team
When a request needs a person, such as a refund dispute or a complaint, the agent routes it to the right team with a short summary.
- 3
Agents can take over
Anyone on your team can step into a chat at any moment. The AI pauses and stays out of the way until the chat is closed.
Whatsuite vs herramientas básicas and plataformas empresariales
| Feature | Herramientas básicas | Plataformas empresariales | Whatsuite |
|---|---|---|---|
| Trained on your PDFs and pages | No incluido | Incluido | Incluido |
| Takes actions with your tools | No incluido | Custom project | Incluido |
| Routes to teams with a summary | No incluido | Incluido | Incluido |
| Instant human takeover | No incluido | Incluido | Incluido |
| Multilingual replies | No incluido | Incluido | 8 languages |
| Set up by your own team | Incluido | No incluido | Incluido |
Preguntas frecuentes
It is instructed to answer only from your content. When it is not confident, it says so and offers a person instead. You can review and correct answers at any time.
Yes. Scan the QR code on this page to chat with our demo agent on WhatsApp. During your trial you can test your own agent from the preview pane.
You set the rules: certain topics, a request for a human, negative sentiment or a failed answer. The chat moves to the inbox with a summary, and the AI pauses.
No. Conversation content is not used to train third-party models. See our DPA for details on sub-processors and retention.
AI agents are an add-on on every plan. Usage is counted in AI credits, and you can see consumption in your billing page.
Agentes de IA y personas, trabajando como un solo equipo
Empieza gratis por 7 días. Conecta WhatsApp en minutos con el registro integrado de Meta.
Prueba gratis de 7 días · Sin tarjeta de crédito · Precios transparentes